Customer service and sales platform
Every call and message, in one inbox.
Staffio Connect brings WhatsApp, Messenger, Instagram, Telegram, website chat, email and phone calls together, so your team answers faster, never loses a customer between channels, and managers can see what is really happening.
Made by Staffio Outsourcing, a customer service company in Bethlehem, Palestine, with over five years of running live contact center teams.
Channels
Your customers pick the channel. Your team uses one screen.
Each business connects its own accounts by signing in to them. Messages arrive in the same inbox, and every reply goes back on the channel the customer used.
Features
Everything a customer service team needs, nothing to install.
Agents work in the browser. Supervisors see the whole team live. Owners get the numbers by email.
Shared inbox
Assign conversations, add internal notes and tags, use saved replies and approved WhatsApp templates, and close each chat with a reason.
Browser phone
Answer and make calls from the inbox. Queues, phone menus, call recording, missed-call callbacks and working hours are included.
Campaigns
Call lists of customers automatically and pass answered calls to free agents. Leads from Facebook and Instagram forms can go straight into a call list.
Live supervisor view
See who is on a call or chat, how long customers are waiting, and listen in or coach an agent during a call.
Quality and tickets
Score calls and chats with your own forms, ask customers to rate the service, and follow up issues as tickets with owners and deadlines.
Reports and AI help
Reply times, missed calls, ratings and agent results by email. An AI assistant can suggest replies and summaries for agents to check.
How it works
Your own server, set up for you.
We set up your server
Every business gets its own dedicated server, hosted by Staffio in Frankfurt, Germany. Nothing is shared with other customers.
You connect your channels
You sign in to your WhatsApp, Facebook, Instagram, email and other accounts yourself and choose what to connect. Your phone lines come from your own call provider.
Your team starts answering
Agents log in from the browser. We help set up teams, working hours, phone menus and saved replies.
We keep it running
Updates, backups and technical support are included in every plan.
Pricing
Simple monthly plans.
Each plan includes your own server, updates and support. Extra agents can be added to any plan.
Essentials
$149 / month
Up to 5 agents
- Shared inbox for all channels
- Browser phone, queues and phone menus
- Missed-call callbacks
- Reports by email
Pro
$249 / month
Up to 8 agents
- Everything in Essentials
- Live supervisor view, listen and coach
- Customer ratings and quality scoring
- Call campaigns and tickets
Business
$499 / month
Up to 20 agents
- Everything in Pro
- Runs on your own web address with your branding
- Priority support
Prices in US dollars, billed monthly, excluding VAT. A one-time setup fee applies to each plan. Message charges from Meta and call minutes are paid by you directly to those providers.
Your customers' data stays yours.
We only process messages and calls so that your team can answer your customers. We don't sell data, use it for advertising, or share it with other businesses.
- A separate server for every business, in a data center in Germany
- Connected accounts are linked by the business owner and can be disconnected at any time
- Data from a channel is deleted when the business disconnects it or leaves
- Encrypted connections (HTTPS) for agents and for every connected service
- Each agent has a personal login, with access set by the business
Contact
See it working with your own channels.
Tell us how your customers reach you today and how big your team is. We'll show you a demo and suggest the right plan.